Stakeholder Engagement involves implementing strategies and actions to ensure that stakeholders are actively involved and aligned with project goals by defining clear vision and engage proactively
Stakeholder Engagement Cycle:
- Identify: Determine who the stakeholders are.
- Understand: Assess their interests, expectations, and impact on the project.
- Analyze: Determine how each stakeholder can influence the project.
- Prioritize: Focus on the most influential stakeholders.
- Engage: Communicate and involve them in the project process.
- Monitor: Continuously assess stakeholder engagement and adjust strategies.
Stakeholder Engagement – Identify
Stakeholder Identification is process of creating an index of all project stakeholders and capturing essential attributes such as roles, department, and communication needs.
Stackholder Engagement – Understanding & Analysis
Why Analyze Stakeholders?
Understanding stakeholders’ feelings, emotions, beliefs, and values helps in creating effective communication strategies and managing their expectations
What to Analyze?
- Power: How much influence do they have over the project?
- Impact: How much can they impact the project’s success?
- Attitude: Are they supportive, neutral, or resistant?
- Beliefs: What are their key concerns or values?
- Expectations: What do they expect from the project?
- Degree of Influence: How strong is their influence?
- Proximity to Project: Are they directly or indirectly involved?
- Interest in Project: How invested are they in the project’s outcomes?
Wideband Delphi method
It Collects expert opinions through multiple rounds, Reduces bias by focusing on consensus and Identifies key stakeholders with the most power and interest.
|
Key |
Department |
Name |
Power (1-5) |
Interest (1-5) |
|
A |
Info Systems |
Robert Abrams |
2 |
2 |
|
B |
Finance |
John Jenkins |
4 |
5 |
|
C |
Info Systems |
Mike Murphy |
1 |
1 |
|
D |
Administration |
Linda Morris |
1 |
2 |
Stakeholder Engagement – Prioritize
Stackholder prioritization is process of Identifying key stakeholders based on their power and interest in the project to determine the level of engagement required to efficiently use resources by focusing efforts on key stakeholders, Minimizes potential risks from influential stakeholders and Ensures crucial stakeholders are engaged appropriately based on their influence and interest.
Steps to Prioritize
- Initial Prioritization: Identify stakeholders with the highest power and interest.
- Focus on Priority Stakeholders: Those with both high power and high interest should be closely managed and engaged regularly.
- Reprioritize: Adjust priorities based on new stakeholders or changes in the project environment.
Stakeholder Engagement – Engage
Engaging stakeholders means actively involving them in the project to ensure their needs and expectations are addressed effectively
How to Engage Stakeholders
- Clearly explain the project’s purpose and objectives.
- Ask stakeholders what they expect and need from the project.
- Set realistic expectations regarding deliverables and timelines.
- Address concerns promptly to prevent conflicts.
- Determine which stakeholder needs are most critical.
- Work collaboratively to find solutions to emerging challenges.
- Make Decisions: Ensure stakeholders are part of decision-making processes, especially those with high power and interest.
Use structured communication plans to keep stakeholders informed and Implement feedback mechanisms (e.g., surveys, meetings) to assess stakeholder satisfaction and gather insights
Stakeholder Engagement – Monitor
Monitoring involves tracking changes in stakeholder attitudes, motivations, and influence to adjust engagement strategies accordingly to ensure alignment between stakeholder expectations and project progress, To identify potential conflicts early and resolve them proactively and to adapt strategies based on changing stakeholder dynamics.
What to Monitor?
- Stakeholder Changes: Are new stakeholders emerging or existing ones becoming more influential?
- Motivation and Attitude Changes: Are stakeholders becoming more supportive or resistant?
- Engagement Strategy: Is the current approach effective in maintaining stakeholder alignment?
Methods for Monitoring:
- Project Reviews: Regular check-ins to assess stakeholder engagement and gather feedback.
- Iteration Reviews: After each project phase, review how stakeholders’ needs and expectations have changed.
- Product Reviews: Assess if deliverables meet stakeholder requirements.
- Stage Gates: Specific checkpoints to evaluate progress and stakeholder satisfaction