Project measures help the project team meet the project objectives. However, there are some pitfalls associated with measurement. Awareness of these pitfalls can help minimize their negative effect.
|
Pitfall/Bias |
Description & Example |
Best Practice |
|
Hawthorne Effect |
Measurement changes behavior (e.g., output focus) |
Align metrics with desired outcomes |
|
Vanity Metric |
Impressive but not actionable (e.g., pageviews) |
Use decision-driving metrics |
|
Demoralization |
Unachievable goals lower morale |
Set realistic, motivating targets |
|
Misusing Metrics |
Focusing on wrong/easy metrics |
Prioritize meaningful, strategic measures |
|
Confirmation Bias |
Seeing what you expect in the data |
Encourage objective, critical analysis |
|
Correlation vs. Causation |
Mistaking relationship for causality |
Investigate root causes, not just patterns |